Privacy Policy is owned and operated by Pensive Bakers. Protecting your privacy is important to us.

This Privacy Policy explains how RUUAH collects and uses information about you. When you use the RUUAH website, you confirm your understanding and consent to the terms of this Policy.

Your data may be collected from you when you visit our website, register with us when you buy our products online, in-store, or take part in our promotions, competitions, customer surveys and questionnaire, or contact us in writing.

Unless you indicate otherwise, we may use your information to contact you regarding RUUAH’s latest product or promotions and services or that of our partners. We may also contact you for customer research purposes to help us serve you better.

This choice is entirely up to you but when you decline marketing information from us, you might just miss out on great big deals from us and our partners that might be of interest to you.

Return & Refunds

Once sold, Ruuah’s cookies are non-returnable and non-refundable. Should you have any complaints about our product(s) or if you have received an incorrect order, please email us at

Shipping & Delivery

We currently only ship our products within Malaysia. All orders will be sent out within 48 hours of receiving your payment.

Estimated delivery time should be used as a guide only as operations and policies within the delivery company is beyond our control. We will send you an email update, complete with a tracking code, when your package has been sent out. Do note that additional shipping time will occur during public holidays.

You should receive your order within 2-3 days (for Peninsular) or 5-6 days (for East Malaysia) of receiving our email update with the tracking code.

We charge RM 3.50 for delivery. For orders above RM 150, we will ship your order for FREE.

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